Understanding Your Journey with Us
Terms & Conditions
A Clear Guide to Policies, Responsibilities, and Travel Expectations.
Understanding Your Journey with Us
A Clear Guide to Policies, Responsibilities, and Travel Expectations.
General Terms and Conditions for All Tours
Effective Period: These terms apply to all tours and remain valid unless updated. Some tours may have additional specific conditions.
We're delighted to have you here. At PrettyFaces of Sri Lanka, we are committed to providing exceptional services with transparency and trust. These Terms and Conditions help create a secure, fair experience for all guests. By using our website and services, you agree to these terms.
All tours are guaranteed to operate except in rare, unavoidable circumstances. Tour Wi-Fi and services are limited to the vehicle only.
Standard check-in: 12:00–14:00. Early check-in available on request. Late checkout fees apply (50% until 18:00, full after).
Alternatives provided if requested rooms are unavailable. 3–4 star hotels offered. Higher-rated hotels upon request.
Special room types, dietary needs, adjacent rooms are subject to availability and cannot be guaranteed.
Hotel policies may differ. Child age verification may be required via passport.
Prices are subject to change without notice unless confirmed. Agreements are made with group leaders.
May change due to external factors. Updates will be provided after finalization.
Non-refundable once paid. Airlines are independent; the Company is not responsible for changes or cancellations.
Domestic flight luggage allowances may vary. The Company is not liable for air travel baggage loss or damage.
Quoted per person based on double/triple occupancy. Details of cost breakdowns are not provided.
No fixed minimum age unless stated. Children and seniors must be accompanied and capable of participation.
Complimentary, limited Wi-Fi available during the tour within the vehicle only. Speed depends on network coverage.
500ml bottle of water provided per day per guest (not included for transfers or short activities).
Guests with medical or physical concerns must notify in advance. All guests must follow Sri Lankan law.
Highly recommended. Guests must arrange their own insurance covering all potential risks.
Guests are responsible for valid passports and visas. No refunds or liability for denied entry due to documentation.
All quoted rates include current Sri Lankan taxes. Subject to change.
In some cases, a higher deposit may be required to secure arrangements, which will be non-refundable and added to the cancellation fees above.
Cancellation fees are calculated as a percentage of the total holiday cost, excluding non refundable insurance premiums. Charges depend on the number of days before the guest’s departure and the date the cancellation notice is received by the Company—this date is not the same as the booking or inquiry date. Any modifications to tour charges are non-refundable. For insurance-related cancellations, please refer to your insurance provider’s policy.
For group cancellations, the Company will adjust the holiday cost for the remaining travelers. Guests with confirmed hotel accommodation are responsible for additional room charges, such as single room supplements. If a supplier's cancellation fees exceed the deposit amount, the additional cost may be passed on to the traveler. Please contact the Company for further details on applicable charges.
Submit verifiable claims within 15 days of tour end. No refunds for missed services or after the deadline.
Photos/videos may be used for marketing. Notify tour operator if you wish to opt out.
The Company is not liable for supplier actions, delays, injuries, or natural events. High-risk activities are at guest’s own risk.
Terms and content may be corrected or updated without notice. Guests should review the site for latest info.
Thank you for choosing PrettyFaces of Sri Lanka. Your trust and satisfaction mean everything to us.
Any payment made to the Company signifies the guest’s acceptance of these Terms & Conditions.
Reach out to our quick tour request facility to experience the best package for your tour ASAP